People-Skills & Communications

Our close people = Our happiness.

All the value we produce and all that we earn

is through how we deal with people.

People-Skills & Communication Insights

ListenListen

"Truly listening, attentively, and with care, is one of the simplest and most kind gifts we can give anyone.”

JOHN BRUNA

(Born 1962)

American mindfulness author, teacher, counselor, and educator

Don’t hear to reply. Listen to understand.

Listening is when you give your complete speechless attention and focus to understanding the information the other person is saying, and the emotion that’s making him or her say it.  

Listening is as important in one’s home as in school or the world of business. The greatest expression of love, respect, appreciation, and loyalty is often just simply listening. Being an attentive listener is the first and most important skill of being a good conversationalist.

Address By Name

"Every person is more interested in his or her name

than in all names on earth put together.

Remember that name and call it easily,

and you have paid a subtle and very effective compliment.”

DALE CARNEGIE

(1888–1955)

American author and lecturer on self-improvement

There’s truly magic in names. By calling someone by name, we make him or her feel important and instantaneously turn more positive-minded towards us.

Forgetting names is a common affliction of the memory, and often creates embarrassing situations for us not being able to recall names of those we are meeting again. Whereas being able to recall and address people by name makes the moment, mood, and potential outcome of the meeting a bit more positive.

Call people by their names and you get noticed.

Appreciate

"A drop of honey catches more flies than a gallon of gall.”

ABRAHAM LINCOLN

(1809–1865)

American statesman and lawyer

16th President of the United States (1861–1865)

Humans crave appreciation and recognition, and would do almost anything to get it. This craving also endears anyone who gives it to them.

Appreciating and encouraging stirs enthusiasm, positive-mindedness, and loyalty, and is a skill wielded effectively by successful leaders of community and business.

Appreciation strengthens relationships and fosters positivity. There’s an opportunity for appreciation in most of our conversations every day. What’s more – what we give out comes back to us!

Talk Of The Other's Benefit

"Arouse in the other person an eager want.

He who can do this has the whole world with him.”

HARRY A. OVERSTREET

(1875–1970)

American lecturer; author on modern psychology and sociology

The quickest path to a person’s heart is to talk of things that they treasure most.

For those who are close, or those with whom you want to strengthen relationship with, take time to learn more about their interests and reflect and enquire about these with them. This will make your exchanges more personal and positive, and elicit a favorable outcome and rapport for yourself.

Being sensitive and perceptive to other’s wants and benefits makes us more valued and the relationship that much happier.

Be Agreeable

"Agree with thine adversary quickly.”

JESUS CHRIST

(4 BC–30/33 AD)

Jewish teacher and religious leader Central figure of Christianity

A different mind implies a different opinion. We come across situations of differing viewpoints and opinions every day. It’s not always necessary to reconcile disagreements – it’s okay to agree to disagree. Even differences acknowledged, appreciated, and co-existing in harmony is success.

Welcoming and calmly addressing disagreements are the test and training for more demanding discourses ahead in life. Listen intently and hear out the other.

"When dealing with people, let us remember we are not dealing with creatures of logic.

We are dealing with creatures of emotion, creatures bristling with prejudices, and motivated by pride and vanity."

DALE CARNEGIE

(1888–1955)

American author and lecturer on self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills